5999be Privacy Policy

When you create a 5999be account, we collect the following information: your full legal name, date of birth, gender, residential address, email address, and mobile phone number. This information is required to create and manage your account, verify your identity, and comply with our age-verification obligations (players must be 21 years of age or older).

To comply with applicable know-your-customer (KYC) principles, 5999be may request copies of government-issued identification documents such as your National ID card, passport, or driving licence. We may also request proof of address in the form of a utility bill, bank statement, or official government correspondence issued within the last three months. These documents are processed solely for identity verification purposes.

When you make deposits or request withdrawals, we collect details related to your chosen payment method — including bKash mobile wallet numbers, Nagad account identifiers, Rocket account details, or bank account reference numbers for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank transfers. Full card numbers for Visa and Mastercard payments are processed by our certified payment partners and are never stored on 5999be servers. We do retain records of transaction amounts, dates, and reference numbers for account management and regulatory compliance purposes.

When you access 5999be, we automatically collect certain technical information including your IP address, browser type and version, device type, operating system, screen resolution, referring URLs, and session timestamps. This data is used for fraud prevention, security monitoring, platform optimisation, and to ensure compliance with our geographic access policies.

If you contact our support team by email or live chat, we retain records of those communications, including the content of messages and any attachments, for a period sufficient to resolve your query and to maintain a service history. We may also retain records of promotional communications sent to you and your opt-in or opt-out preferences.

5999be uses cookies and similar technologies to maintain your session, remember your preferences, and gather aggregated analytics about platform usage. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand how players navigate the site so we can improve the experience. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect platform functionality.

5999be processes your personal data for the following primary purposes:

• Creating and managing your player account, including login authentication
• Verifying your identity and age in compliance with our 21+ policy
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer
• Providing access to casino games, sports betting markets, and live dealer services
• Calculating and crediting winnings, bonuses, and promotional rewards
• Responding to your support queries and resolving complaints
• Sending you essential account notifications such as security alerts and transaction confirmations

5999be uses technical and transactional data to detect and prevent fraudulent activity, money laundering, account takeover attempts, and bonus abuse. Our security systems analyse patterns of behaviour across accounts to identify anomalies that may indicate suspicious activity. Where fraud is confirmed or reasonably suspected, we reserve the right to suspend the account, freeze associated balances, and refer the matter to the relevant authorities.

We may use your gameplay data — including session duration, deposit frequency, and betting patterns — to monitor for indicators of problem gambling behaviour. Where our responsible gaming systems flag a potential concern, our support team may reach out to offer information about available tools such as deposit limits, cool-off periods, or self-exclusion. This monitoring is carried out in the interest of player welfare and forms part of our broader commitment to responsible gaming.

With your consent, 5999be may send you promotional communications about new games, bonus offers, seasonal promotions (for example around Eid, Pohela Boishakh, or IPL and BPL cricket seasons), and platform updates. You may opt out of marketing communications at any time by contacting our support team at [email protected] or by following the unsubscribe instructions in any marketing email. Opting out of marketing will not affect essential account communications.

5999be processes personal data on the following legal bases: (a) contractual necessity — processing required to deliver the services you have registered to use; (b) legitimate interests — fraud prevention, security monitoring, and platform analytics; (c) consent — marketing communications and optional analytical cookies; and (d) legal obligation — identity verification, anti-money laundering checks, and record-keeping requirements.

5999be shares personal data with a limited set of trusted third-party service partners who provide essential functions of the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), identity verification service providers, game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Habanero, Red Tiger), and platform hosting and infrastructure providers. All service partners are contractually bound to process data only for the purpose specified by 5999be and to maintain appropriate security standards.

5999be may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or legal process. We may also disclose data where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 5999be, our players, or the general public. We will make reasonable efforts to notify affected players of any such disclosure where legally permitted to do so.

5999be does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own independent marketing or commercial purposes. Any sharing of data with third parties is limited strictly to what is necessary for the delivery of 5999be platform services, as described in this Policy.

5999be implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security assessments of our platform and infrastructure, and incident response procedures for detecting and responding to data breaches.

In the event of a data breach that is likely to result in a risk to your rights, 5999be will take prompt steps to contain the breach and will notify affected players in accordance with applicable legal requirements.

As a player whose personal data is processed by 5999be, you hold the following rights with respect to that data:

• Right of access: You may request a copy of the personal data 5999be holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations that may require us to retain certain records.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time.
• Right to lodge a complaint: You have the right to raise concerns about our data practices by contacting us directly at [email protected].

To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request" and include your registered username and a clear description of your request. 5999be will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5999be handles your personal data, please contact our support team. You can reach us at [email protected] (plain text — not a clickable link). Please include "Privacy" in your subject line to help us route your query appropriately. Our team is available to assist players across Bangladesh, with response times typically within one to two business days Bangladesh Standard Time (BST, UTC+6).

5999be reserves the right to modify this Privacy Policy at any time. Material changes — such as changes to the categories of data collected, new sharing arrangements with third parties, or significant changes to your rights — will be communicated by publishing the updated Policy on this page with a revised effective date. Where changes are particularly significant, we may also notify you via your registered email address. We encourage you to review this Policy periodically to stay informed about how we protect your data.